| Job ID | 1465 |
| Job Title | Office 365 Technical Support Specialist X 2 |
| Permanent/Contract |
Contract
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| Travel (%) | 0 |
| Date Posted |
10/17/2018
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| City | Scarborough |
| State/Province |
ON
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| Country | Canada |
| Job Description |
A bank in Scarborough is looking for 2 Desktop support Analysts to support a Contact Center Office365 Migration. This project is mid-migration and they have identified a gap with the end-user support. Therefore these 2 Desk-side Support Analysts will provide technical support on-site in Scarborough at the physical contact center. They will provide as front-line, hands-on technical support to the end-user population and escalate to the back-end teams as required. There is a strong focus on end-user experience and customer service in this role.
Candidate Value Proposition:
This bank is currently undergoing a transformation period to modernize the bank. They are migrating and updating all their technologies creating new projects.
Typical Day:
• Updating and troubleshooting MS Office Suite products on Office365
• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
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| Job Requirements |
Must-Have Skills:
1) Technical Support (1-2 years experience with desk-side support)
2) MS Office Suite (1-2 years experience providing technical support on MS Office Suite products - preferably upgrade experience)
3) Windows 7 platform (1-2 years experience providing technical support on Windows 7 platform)
4) Troubleshooting (1-2 years experience with scripting and running commands)
5) Large, enterprise organizations (1-2 years providing technical support at a large, enterprise organization)
Nice-To-Have Skills:
- SCCM
Degrees or certifications:
• Associate's degree in computer related field or equivalent training required
• Microsoft certifications an asset
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
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